Refund policy
We stand behind every piece we ship. Every item is hand-checked before packing. If something is genuinely wrong with your order, we will make it right — quickly and without drama.
Damaged, defective or wrong item — we replace it, free
If your order arrives damaged, has a defect, or isn't what you ordered:
- Contact us on WhatsApp or at contact@tanishvitreasures.com within 3 days of delivery.
- Share a photo or short video of the item and the issue (an unboxing video is the fastest way to get instant approval).
- We'll send a free replacement, or a full refund if a replacement isn't available. No return shipping needed in most cases — keep or donate the item unless we ask for it back.
Sizing
We don't offer size-based returns or exchanges — our direct factory prices work because we don't build return costs into them. Please check the size guide on every product before ordering, and size up if in doubt. Not sure? Message us on WhatsApp before you buy and we'll help you pick.
What we can't accept
- Change-of-mind or wrong-size returns.
- Items reported after 3 days of delivery, or worn/washed items.
- Sale/clearance items (except damage, defect or wrong item — those are always covered).
Refund timelines
Approved refunds are processed to your original payment method within 5-7 business days.
Questions? Message us on WhatsApp (button on every product page) or email contact@tanishvitreasures.com. A real person replies.